Privacy Policy
Privacy Policy
JAMUN MEDICAL co., LTD (hereinafter "the Company") complies with the Personal Information Protection Act and all other applicable laws, and provides the following information regarding personal data processed on the website jamunmedical.com (hereinafter "the Site"). The Site does not offer ordering or payment functions; personal information is processed only when you use the Franchise Inquiry form, Customer Inquiry board, consultation chat, or Kakao Simple Sign-Up.
1. Personal Information Processed and How It Is Collected
| Category | Required Fields | Optional Fields |
|---|---|---|
| Franchise Inquiry | Inquiry type, name, contact number (mobile) | Preferred opening region, available startup budget, inquiry details, attachments (up to 2 files) |
| Customer Inquiry | Name, password, inquiry content (subject, body) | None |
| Kakao Simple Sign-Up | Kakao member identifier, name, mobile number, date of birth, gender | None |
| Consultation Chat (Channel Talk) | Consultation content, connected device and browser information | Name, contact details, and any other information the user provides directly during the consultation |
- Passwords are stored using one-way encryption and cannot be retrieved in their original form.
- When an inquiry is submitted, the user's IP address and submission time are recorded. The IP address is stored only as a hash (an irreversible value) and is used solely to prevent spam and duplicate submissions.
- While using the Site, server access logs (IP address, access time, requested URL, and browser information) are generated automatically.
- Collection method: Users enter information directly into the Franchise Inquiry form, Customer Inquiry board, sign-up screen, or consultation chat window. For Kakao Simple Sign-Up, the Company receives a member identifier from Kakao once the user consents to Kakao Login.
2. Purposes of Processing Personal Information
- Franchise Inquiry: Reviewing inquiries, contacting users for franchise consultations, and managing consultation history
- Customer Inquiry: Reviewing and responding to inquiries, and verifying the identity of users accessing private posts
- Kakao Simple Sign-Up: Registering JAMUN MEDICAL customer accounts, verifying identity, and providing member services
- Consultation Chat: Providing real-time consultations and responses
- Site protection: Preventing spam and unauthorized use, and responding to system failures
The Company does not use personal information for any purpose other than those listed above. If the purpose changes, the Company will obtain prior consent from users.
3. Retention Period
- Franchise Inquiry: Retained for [3 years] after the consultation is completed, then destroyed
- Customer Inquiry: Retained for [3 years] after the inquiry is resolved, then destroyed. If the author requests deletion, the information is destroyed immediately.
- Kakao Simple Sign-Up: Retained until the member withdraws their account. Upon withdrawal, the information is destroyed without delay.
- Consultation chat records: Retained for [3 years] after the consultation ends
- Server access logs: Retained for [6 months]
Franchise Inquiry and Customer Inquiry records are destroyed by the person in charge via the administrator panel, and the date of destruction and the name of the person responsible are recorded. Where other laws and regulations specify a retention period, information will be retained for that period.
4. Provision of Personal Information to Third Parties
The Company does not provide users' personal information to third parties, except where the user has separately consented or where the law specifically requires it.
5. Outsourcing of Personal Information Processing
The Company entrusts the processing of personal information to the following parties for the operation of this site.
| Service Provider | Entrusted Tasks |
|---|---|
| Amazon Web Services, Inc. | Site server, database, and backup storage (Seoul region); notification emails for inquiry submissions; AI translation of inquiry content as requested by administrators |
| (주)채널코퍼레이션 | Provision of customer support chat (Channel Talk) and storage of support records |
The Company stipulates in its outsourcing agreements that personal information must be handled securely, and monitors service providers to ensure compliance. If any service provider changes, notice will be given through this Policy.
6. Overseas Transfer of Personal Information
The Site's servers, databases, and backups are all located in the Republic of Korea (Amazon Web Services Seoul Region). However, when an administrator requests AI translation in order to respond to an inquiry submitted in another language, the relevant inquiry or response content may be transferred overseas for translation processing.
| Item | Details |
|---|---|
| Recipient | Amazon Web Services, Inc. (Amazon Bedrock) |
| Destination Country | [AWS regions outside the Republic of Korea; the processing region is determined by AWS at the time of the request] |
| Transfer Date and Method | Each time an administrator requests a translation via the administrator panel, transmitted over an encrypted network |
| Items Transferred | The inquiry or response content for which translation was requested (name and contact information are not transferred) |
| Purpose of Use and Retention Period | Translation processing. The content is not retained after the translated result is returned and is not used for AI training. |
If you do not wish your information to be transferred overseas, please indicate this when submitting your inquiry or notify our Customer Satisfaction Center. In such cases, your inquiry will be handled without AI translation, and a response may take longer.
7. Overseas Users
- The Site is available in Korean, English, Hindi, Indonesian, and Vietnamese. Even when an inquiry is submitted from outside the Republic of Korea, personal information is processed by the Company in accordance with the laws of the Republic of Korea.
- When an inquiry is submitted from outside the Republic of Korea, the information entered is transferred to and processed on servers located in the Republic of Korea (Seoul), where the Company operates the Site.
- Users outside the Republic of Korea may exercise the same rights set out in Section 9 of this Policy (access, correction, deletion, and suspension of processing) in the same manner. If the laws of your country of residence guarantee additional rights, requests will be handled to that extent.
- In the event of any discrepancy between a translated version of this Policy and the Korean version, the Korean version shall prevail.
8. Destruction of Personal Information
When the retention period expires or the purpose of processing is achieved, personal information is destroyed without delay. Electronic files are deleted in a way that cannot be recovered, and paper documents are shredded or incinerated.
9. Users' Rights and How to Exercise Them
Users may at any time request access to, correction, deletion, or suspension of processing of their personal information. Requests made by phone or email to the Chief Privacy Officer below or to the Customer Satisfaction Center will be handled without delay. Requests may also be made through a representative, in which case a power of attorney must be submitted. We do not collect personal information from children under 14.
10. Measures to Ensure the Security of Personal Information
- Passwords are stored using one-way encryption; inquiry IP addresses are stored only as hashes
- Attachments submitted with Franchise Inquiries are stored in a non-public storage space and can only be downloaded by administrators
- The database is not directly accessible from the internet; server management access is permitted only from addresses approved by the Company
- Backups are encrypted and blocked from external access
- Administrator accounts have differentiated access permissions; records of content changes and personal information destruction are retained
- Transmission encryption (HTTPS)
11. Automatic Collection Tools
The Site stores the following information in your browser. This information is not used to identify individuals and can be deleted through your browser settings.
- Display preferences such as "Do not show for n days" for pop-ups and dismissal of language guidance notices
- One-time cookies used during Kakao Simple Sign-Up to prevent forged requests (these expire once sign-up is completed or after a set period of time)
- Cookies used by the consultation chat (Channel Talk) to maintain the chat connection
The Company does not use any tracking tools for visit statistics or advertising purposes.
12. Chief Privacy Officer
- Privacy Officer: [Name], [Title]
- Contact: [Phone Number], [Email]
- Customer Satisfaction Center: 080-080-7589
- Company: JAMUN MEDICAL co., LTD, CEO Choi Bong-gyu, Business Registration No. 142-81-02276, 38-35 Yongdae-gil, Juksan-myeon, Anseong-si, Gyeonggi-do, 031-671-7600
13. Remedies for Infringement of Rights
You may seek advice on or report a personal information infringement to the following organizations.
- Personal Information Infringement Report Center: (no area code) 118, privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972, www.kopico.go.kr
- Supreme Prosecutors' Office: (no area code) 1301, www.spo.go.kr
- Korean National Police Agency: (no area code) 182, ecrm.police.go.kr
14. Changes to This Policy
This Privacy Policy takes effect on October 29, 2026. If there are any changes, we will notify you on our website at least 7 days before the changes take effect.